Customer Service : Career Success Through Customer Loyalty (0133056252)

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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

Product details

• Format Paperback | 240 pages
• Dimensions 206 x 253 x 8mm | 390g
• Publication date 05 Jul 2013
• Publisher Pearson Education (US)
• Imprint Pearson
• Publication City/Country United States
• Language English
• Edition Statement 6th edition
• ISBN10 0133056252
• ISBN13 9780133056259
• Bestsellers rank 1,795,648

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